Tried out Aliexpress last month, and concluded it’s not my cup of tea. I bought 3 items from 3 different sellers:
- A sweater from Mira Show
- A bag from kaka gluckly
- Shoes from sarah’s shoes
First item I received was the sweater which I got in a reasonable amount of time. I had specifically asked in the purchase message if I could get a size Large. I was never responded to and they sent the item so I assumed they complied with my request. I asked for a Large knowing Chinese manufacturers generally make things smaller than Western sizes, especially when it comes to women’s items.
When I received it I tried it on only to find that it fit quite Small. To put it into perspective, I generally wear a size 4 dress size, sometimes size 2 depending on the manufacturer. For a comparison it fit like the size Small Mighty Fine/We Love Fine sweaters sold often by Hot Topic. In this picture, here’s the sweater laid up against a Small Mighty Fine’s/We Love Fine sweater:
So it fit, but the cuffs fit just at my wrists and the lower part barely covered my navel, which was definitely not what I was looking to wear.
I opened a dispute, asking for a mere $5 in a refund out of the $38 I spent, to maybe try and fix it on my own by replacing with longer cuffs and a longer waist band, or at least cover the shipping should I choose to order the item from a different seller. They declined it saying that the proof I sent of the item fit me correctly - which it didn’t - but they completely missed the crucial point: they had ignored my message for a size Large. I escalated it which of course got nowhere because it was asking for more proof. At that point I considered it a lost cause. The seller wasn’t going to refund me, nor were they going to admit a usually understandable error in sizing. I decided to let it die and left my feedback for them which was 2 stars and left my message stating why pictured here:
I admit I was harsh, but you don’t get the point across about an item’s quality by being nice. Chances are, this review will get removed soon as I have requested to have my account deactivated since I don’t plan to use Aliexpress in the future. They responded back of course, though to be honest I found it pretty laughable:
I got a good laugh out of the blacklist threat, mainly because those sort of things exist for…y’know, REAL scammers, not legitimate paying customers with concerns. But since I deactivated my account, my response regarding the ‘Free’ sizing is that regardless of how the listing is shown, if your paying customers have a question regarding sizing, good customer service guidelines generally advise providing an answer with clarification so both parties end on a happy note…aka the usual Common Sense. And of course as I relayed above, Aliexpress dismissed it because I chose to let it die not because there was an actual ‘just’ conclusion met.
Thus, I don’t recommend buying from the Aliexpress store Mira Show. I get there’s only so much you can do as a vendor, but their ability to handle my dispute properly was within reasonability and they failed.
…and onto purchase number 2!
AKA, the only purchase that went right. I was thinking this was the one where I was going to get scammed because they had a processing time of 60 days, but when I sent a message they assured me they would send it out quicker than that. I received it after 2 weeks which was a nice surprise.
I was able to fit my 3DS, Phone and wallet in the bag and the straps were adjustable so it could be a shoulder purse or kept at waist level. I do recommend the store kaka gluckly because they handled my order pretty well despite my previous misgivings.
My last order was…LOST. I ordered a pair of boots and they had shipped it out in a timely manner, but for some reason the tracking number never worked. Turned out the China post had lost the package. But surprisingly the transaction ended on a good note as Sarah’s Shoe Store gave me a full refund, which took a while but I eventually received it.
While everything in the end turned out for the most part okay with Aliexpress, I don’t think I’m going to be using them again or at least not for a long while. The transaction with Mira Show’s store was a pain in the arse and it was disappointing when I found out my shoes were lost. It’s definitely intriguing to see the variety of fashionable items they sell on the cheap, and they do beat out some of eBay’s pricing. However, I think I’d rather pay an extra $10 on a listing if it means I get PayPal protection and a better likelihood of receiving the [correct] item. Also, I ordered from TaoBao via TaoBaoNow a few months ago and from what I experienced they are definitely a better alternative to buying on Aliexpress, at least in my opinion. There’s a lot of stuff on TaoBao that are just as good if not better than Aliexpress’ supply and while there are the costs of using a shopping service and shipping, the quality of the items are worth it.